Misleading

There was no reason for me to dine in a Japanese buffet restaurant any more after I had found how they had treated their customers. (Please refer to my older blog)

My staffs reminded me for I didn’t invite them to celebrate my birthday, which is also the anniversary of our shop. They had also hinted that they would like to dine in the Japanese buffet restaurant again for the unlimited foods and drinks. As their wish, I gave them the delayed invitation.

I was coming from Manila with my wife while they were traveling from our place to Alabang by the van that I had rent for them. They were leaded by my son who knew where the restaurant is located.

We were late because of the traffic congestion; when we have joined them, I saw the long table which they had occupied was decorated with colorful stuff toys; it reminded me immediately about the incident in last year. I then asked my son if he knew anything about the stuff toys. He told me that he did ask if the toys would be charged but the waiter replied to him that all toys came together with the drinks. Obviously, they were misleading the customers to thinking that all toys were free of change.

The manager and the waiter were called to clarify about the situation of the toys in front of me for I would be the one who pay the bill. They were saying the same story that the toys were came with the drinks, insisted that more drinks would get more toys. I was told since we had ordered bottomless ice-tea, then we could get one toy per drink only, unlike the other table beside us (the manger pointed at the table for me), they had ordered different drinks, and so they kept getting toys again. The manager and waiter were seems challenging me to order more drinks. However, they didn’t know they were making a big mistake for I was going to uncover their tracks.

I stood up to give attention to the customers next to our table, asking the manager for the price of the bottomless ice-tea. The answer was 145 pesos each; his voice was loud enough to reach the other table. His voice was suddenly got stuck when he realized that I was waiting for his answer about the price of the ice-tea alone without any stuff toys. I challenged him to tell the truth as the other table might get interested to know about the answer.

All the guests were surprised with the price when they knew the answer was 70 only, meant that the toys were charged 75 each without telling the customers anything about the details. In fact, this was an old story that I had approached in last year but I didn’t tell the staffs of the restaurant and the customers beside us. I let the manager took the toys away. Likewise, the other table also returned all the toys, but they had to return more as they had ordered more drinks.

The host of the next table toasted to me before they had left. It was lucky for the restaurant for they let us be seated in the room which was separated from the main hall, otherwise, the quantity of the returning stuff toys might be disastrous.